Customer Service Agent – Nordic Markets

At Desenio Group, a Swedish e-commerce success story, we are passionate about interior decor and design. Our business idea is simple: on-trend, attractive wall decor should be available to everyone. Since our inception, we’ve experienced steady growth and can now boast web shops available in more than 30 countries, with new markets opening continuously. At Desenio and Poster Store, you’ll find a wide selection of posters and mounting solutions, such as poster hangers and clips - often inspired by Scandinavian style. 

There is now an opportunity to join us, since we are looking for our next Customer Service Agent working with our Nordic-speaking customers. You will support our customers through our main channels: telephone, chat, email, and social media with the aim to deliver a top of line customer experience.  

You will be a part of a dynamic, helpful and international team that always seeks opportunities and optimization in how to build a great and efficient customer service. In the role of Customer Service Agent you will report to our Customer Service Team Leader. 

YOUR MAIN JOB ASSIGNMENTS ARE

• Provide excellent service to our customers in different channels - telephone, chat, email and social media.  
• Help our customers by answering questions and solving their problems. Common errands may include solving issues related to shipments, payments and our products.  
• Be the link between our customers and the rest of the company regarding feedback, and continuous improvement suggestions.  
• Be part of the Desenio Group branding process through internal translations. 
  
  

REQUIREMENTS

• Some work experience from a similar role e.g. from a service-oriented environment or with administrative work. It is a plus if you previously have worked with supporting customers through telephone, chat, email and social media. 
• Excellent written and communication skills in Swedish (native-level proficiency), as you’ll be supporting customers in their local language C1-level English proficiency.
• Must be able to work five days a week from our office in Stockholm.
   

MERITING REQUIREMENTS

• If you are familiar with Dixa or similar CRM tools.
• If you have knowledge in additional languages that are relevant for Desenio Group and the markets we are shipping to.
  
  

OTHER INFORMATION

Start date: As soon as possible 

Extent: This is a full-time position with a start of a 6-month probation time.

Location: Stockholm, Södermalm.

We will start selecting and interviewing right away and the position might be filled before the last application date. Send your application in English by filling out the form below. We don't accept applications through email!